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Health Disclaimer / Refund Policy

The information provided on this web site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. You should not use the information on this web site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment.

The information presented on this web site is not presented with the intent of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner.

You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. You should not stop taking any medication without first consulting your physician.

The statements provided on this web site have not been evaluated by the FDA. The products on this web site are not intended to diagnose, treat, cure, or prevent disease.

 

AN IMPORTANT MESSAGE TO OUR CUSTOMERS

GreenSilk LLC is firmly committed to providing our customers with the highest-grade professional products through authorized dealers/retailers/distributors. Our policy is to honor our product guarantee only on products purchased from an authorized GreenSilk dealer/retailer/distributor and only accompanied by a receipt or proof of purchase. If you purchase a GreenSilk product from an unauthorized dealer, retailer or distributor, your GreenSilk product guarantee will not be valid. Please protect yourself and by ensuring that you only purchase GreenSilk products from an Authorized GreenSilk Dealer/Retailer/Distributor.

If you return an item to GreenSilk for any reason, and that item is verified to have been purchased from an unauthorized dealer/retailer/distributor you will be notified via e-mail or phone with instructions for retrieving your item. You will have a maximum of 3 business days to request that the item be shipped back to you at your cost. This cost will be a shipping and handling fee of $50.

Unfortunately, there are some websites and dealers who claim to be authorized GreenSilk Product re-sellers but are not. Products sold on these websites or from these sellers do not carry any guarantee from GreenSilk. When you purchase products from an unauthorized website or seller you are taking a serious risk, because these products may be counterfeit, used, defective or expired. Please protect yourself and by ensuring that you only purchase GreenSilk products from an Authorized GreenSilk Retailer/Distributor.

To see a list of GreenSilk authorized retailers/distributors, please click here.

Return Policy

If for any reason, you are unhappy with your purchase or the performance of our encapsulated products, you are entitled to a full refund of your product purchase price (less shipping and handling fees). Please follow the instructions below to obtain a refund:

  • If you have not used or opened the product(s), please return them to GreenSilk within 30 days of the original purchase date, together with a short note stating what you are returning, and why it is being returned.
  • If you have used some of the product(s), please return the unused portion in its original container to GreenSilk within 30 days of the original purchase date, together with a short note stating the procedure you followed during use and why you are not satisfied with its performance.

Upon receipt, a full refund of the product purchase price will be made to the purchaser, and your feedback will be promptly reviewed by our Quality Assurance Department as a part of our continuous improvement program to insure complete customer satisfaction.